/ Contact Center 360º

Voice | Email | Chat | Video | Whatsapp

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Cisco UCCX and UCCE Unified Communcation integrations are one of our major areas of intervention and expertise. We've been building a solution that integrates with Cisco Contact Center enabling a customer 360 degrees vision across all contact channels: voice, video, email, chat and whatssapp.

Get all information of your customer immediatly when an incoming or outcoming event is triggered. Provide freedom to your customers letting them choose their preferred communication channel.

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Powering your contact center with rich communcation channels


  • Voice calls: inbound, outbound and marketing campaigns
  • Video calls: inbound triggered by Multicert secure video web solution
  • Email: Several Mailboxes, pickup emails by relevance
  • Chat: Modern UX/UI
  • Whatsapp: integration with most popular messaging service
  • Microsoft EWS integration
  • Cisco UCCX integration
  • Whatsapp integration


Software Development Stack


  • Private Cloud: Linux CentOS
  • Backend: Springboot, Java SDK
  • Frontend: Angular, Bootstrap, HTML 5, CSS 3
  • UCCX Finesse DevNet API integration
  • UCCX Social Miner DevNet API integration
  • Multicert Video Streaming integration
  • Microsoft EWS API integration
  • Whatsapp API integration
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Linux CentOs

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Java

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Cisco DEVNET

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Postgresql

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Angular

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HTML 5

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CSS 3

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Microsoft EWS

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Whatsapp

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Multicert Video

"Got the prize for best project in the biggest contact center of a Portuguese government institution. We nailed it."

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Miguel Espiga, CEO & Head of Cloud & SaaS Solutions