Contact Center 360º: Voice channel integrated in Cisco Finesse
Contact Center 360º: Chat channel integrated in Cisco Finesse ( WhatsApp, Facebook, Webchat & Rasa )
Contact Center 360º: Email Channel (Allocate, Reply, Associate and Foward)
Contact Center 360º: Email Channel (Solve, Reallocate, Discard, Recover and Delete Permanently)
CONTACT CENTER 360º
AN ALL-IN-ONE OMNICHANNEL SOLUTION
THAT BOOST YOUR CONTACT CENTER NEEDS
Cisco UCCX and UCCE Unified Communication integrations are one of our major areas of intervention and expertise. We've been building a solution that integrates with Cisco Contact Center enabling a customer 360 degrees vision across all contact channels: voice, video, email, chat and whatssapp.
Get all information of your customer immediatly when an incoming or outcoming event is triggered.
Provide freedom to your customers letting them choose their preferred communication channel.
Powering your contact center with rich communcation channels
Voice calls: inbound, outbound and marketing campaigns
Video calls: inbound triggered by Multicert secure video web solution
Email: Several Mailboxes, pickup emails by relevance
Chat: Modern UX/UI
Whatsapp: integration with most popular messaging service
Facebook Messenger integration
Microsoft EWS integration
Cisco UCCX/UCCE integration
Software Development Stack
Private Cloud: Linux CentOS
Backend: Springboot, Java SDK
Docker Containers and Docker Swarm
Frontend: Angular, Bootstrap, HTML 5, CSS 3
UCCE / UCCX Finesse DevNet API integration
UCCE / UCCX Social Miner DevNet API integration
Multicert Video Streaming integration
Microsoft EWS API integration
Whatsapp API integration
Rasa Bot AI
"Got the prize for best project in the biggest contact center of a Portuguese government institution. We nailed it."