Cisco UCCX and UCCE Unified Communication integrations are one of our major areas of intervention and expertise. We've been building a solution that integrates with Cisco Contact Center enabling a customer 360 degrees vision across all contact channels: voice, video, email, chat and whatssapp.
Get all information of your customer immediatly when an incoming or outcoming event is triggered. Provide freedom to your customers letting them choose their preferred communication channel.
Powering your contact center with rich communcation channels
- Voice calls: inbound, outbound and marketing campaigns
- Video calls: inbound triggered by Multicert secure video web solution
- Email: Several Mailboxes, pickup emails by relevance
- Chat: Modern UX/UI
- Whatsapp: integration with most popular messaging service
- Facebook Messenger integration
- Chat bots
- Microsoft EWS integration
- Cisco UCCX/UCCE integration
Software Development Stack
- Private Cloud: Linux CentOS
- Backend: Springboot, Java SDK
- Docker Containers and Docker Swarm
- Frontend: Angular, Bootstrap, HTML 5, CSS 3
- UCCE / UCCX Finesse DevNet API integration
- UCCE / UCCX Social Miner DevNet API integration
- Multicert Video Streaming integration
- Microsoft EWS API integration
- Whatsapp API integration
Linux CentOs
Java
Cisco DEVNET
Postgresql
Angular
HTML 5
CSS 3
Microsoft EWS
Multicert Video
Rasa Bot AI
"Got the prize for best project in the biggest contact center of a Portuguese government institution. We nailed it."
Miguel Espiga, CEO & Head of Cloud & SaaS Solutions