We developed a solution to automate calls within Cisco CUCM. You can configure the messages, language and gender you want to send and our TTS process will produce the audio. A scheduler daemon will be responsible to make the call and inject the audio or you can integrate with an inbox or chat room so when an email or message arives it triggers a set of calls.
This solution can be pushed to:
alert emergency (tsunami, fires, earthquakes, elections) events for population
Ticketing, support center
Contact Center, Marketing
Emergency auto calling...
Define the messages and the language and outr TTS willl handle the job
Dynamic call retries
Ticketing and CRM integrations
Microsoft EWS integration
Cisco Webex Teams integration
Cisco CUCM API integration
Software Development Stack
Private Cloud: Linux CentOS
Backend: Springboot, Java SDK, Microsoft SQL Server
Frontend: Angular, Bootstrap, HTML 5, CSS 3
CUCM JTAPI DevNet API integration
Microsoft EWS API integration
Microsoft SQL Server
"This solution improved the performance of ticket handling, increasing productivity in contact center agents."