/ Real-Time Wallboards

Contact Center Real-Time Reporting

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Historical and real-time report solutions for Cisco UCCX/UCCE platforms. We help customers to design information data sets useful to their organizations.

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Valuable indicators always present

  • Real-time socket connection
  • Customized DataSets
  • Integrates with Cisco Finesse
  • Displayable in any screen
  • Cisco UCCX API integration

Software Development Stack

  • Private Cloud: Windows Server
  • Backend: Springboot, Java SDK
  • Frontend: Bootstrap, HTML 5, CSS 3
  • UCCX DevNet API integration
  • CUCM AXL DevNet API integration
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Windows Server

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In memory H2 DB

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"One of the funniest integrations to implement in Contact Centers. In one of the deploys we implemented motivation rolling messages changing dynamically according with the data presented on screen.

It really helped the working environment."

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João Lanzinha, Head of Contact Center and Collaboration Solutions