/ Automated Self Service Voice Calling

Use Case: Handling High Severity Tickets

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We developed a solution to automate calls within Cisco CUCM. You can configure the messages, language and gender you want to send and our TTS process will produce the audio. A scheduler daemon will be responsible to make the call and inject the audio or you can integrate with an inbox or chat room so when an email or message arives it triggers a set of calls.

This solution can be pushed to:
  • alert emergency (tsunami, fires, earthquakes, elections) events for population
  • Marketing campaigns
  • Ticketing, support center

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Contact Center, Marketing

Emergency auto calling...

  • Define the messages and the language and outr TTS willl handle the job
  • Dynamic call retries
  • Ticketing and CRM integrations
  • Microsoft EWS integration
  • Slack integration
  • Cisco Webex Teams integration
  • Cisco CUCM API integration

Software Development Stack

  • Private Cloud: Linux CentOS
  • Backend: Springboot, Java SDK, Microsoft SQL Server
  • Frontend: Angular, Bootstrap, HTML 5, CSS 3
  • CUCM JTAPI DevNet API integration
  • Microsoft EWS API integration
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Linux CentOs

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Microsoft SQL Server

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Microsoft EWS

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"This solution improved the performance of ticket handling, increasing productivity in contact center agents."

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João Lanzinha, Head of Contact Center and Collaboration Solutions